Customer Service Representative
UNIBREW INDUSTRY TRADING is hiring a Full time Customer Service Representative role in Mandaue City, Central Visayas. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- Saturday: Morning
- 1 year of relevant work experience required for this role
- Expected salary: ₱13,026 - ₱17,000 per month
About the role
Join the customer service team at Unibrew Industry Trading as a full-time Customer Service Representative in our Mandaue City, Cebu office.
In this role, you will be responsible for providing exceptional customer service and support to our valued clients across various communication channels.
What you'll be doing- Respond to customer inquiries and requests via phone, email, and chat in a professional and timely manner
- Provide accurate and detailed information about our products and services
- Assist customers with problem-solving and offer solutions to address their needs
- Log and document all customer interactions to maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer service
- Identify opportunities to improve customer experience and provide feedback to management
- Previous experience in a customer service (customer service or technical support preferred) or BPO role, preferably in the call center & customer service industry
- Excellent communication and interpersonal skills, with the ability to listen actively and provide empathetic support
- At least 2-5 years work experience as a Customer Service in a BPO or experience in a Real Estate is an advantage
- Business-related course is an advantage
- Strong problem-solving and decision-making skills to handle customer inquiries efficiently
- Proficient in using computer systems and various software applications
- Comfortable working in a fast-paced, high-volume environment and able to multitask effectively
- Fluent in English and the local language
- Willing to work in a dayshift
- Able to start ASAP
About us Unibrew Industry Trading is a leading provider of innovative solutions and services for our customers.
As an industry leader, UNIBREW INDUSTRY TRADING is dedicated not only to delivering top-tier products but also to ensuring the success of our clients, helping them achieve sustained growth in a highly competitive market. Our company culture is built on a foundation of teamwork, integrity, and a passion for customer satisfaction.
Apply now to join our dynamic team as a Customer Service Representative and be a part of our exciting journey!