Inbound Sales & Student Support (WFH-Dayshift)

You’ll love coming to work every day if you enjoy connecting with people and making a positive impact from the first interaction. As the Inbound Sales & Student Support specialist, you’ll be the first point of contact for phone and live chat enquiries, supporting students from initial enquiry through to enrolment and ongoing assistance.

This is a hands-on, people-focused role where you’ll help convert enquiries into enrolments, provide timely support, and deliver a consistently positive experience, while confidently using systems in a collaborative team environment.

Key accountabilities:

In this role, you’ll be accountable for the following key results:

1. Front‐Line Contact and Enquiry Management

• Be the first point of contact for all incoming calls and live chats.
• Act as the primary first touchpoint for:
• New student enquiries
• Existing student support questions
• CPD and short‐course queries
• Accurately identify the nature of each enquiry and either:
• Resolve it independently, or
• Escalate or distribute it appropriately using internal systems

1. Sales & Enrolment Conversion

• Confidently guide prospective students from enquiry through to enrolment.
• Recommend the most suitable course based on career goals and eligibility.
• Clearly explain:
• Course options, pricing, and intake dates
• Entry requirements and documentation
• Delivery methods and workload expectations
• Payment plans, discounts, and available funding (where applicable)
• Follow up warm leads to close individual enrolments.
• Meet agreed conversion and responsiveness targets.

1. Systems & Administration Support

• Log calls, chats, and follow‐ups accurately in Zoho and related systems.
• Create tickets where issues cannot be resolved immediately.
• Support the student services team with administrative tasks as needed.
• Maintain accurate records to ensure seamless handover and follow‐up.

1. Product and Process Knowledge

• Develop a strong working knowledge of:
• Company’s products and programmes
• NZQA qualification structures (programmes, strands, micro‐credentials)
• Radar LMS and student workflows
• Internal policies, systems, and escalation pathways
• Commit to a structured learning and onboarding period (expected 3–4 months to full proficiency)

Under our management framework, EOS, everyone has key accountabilities that are measured, and

some of which are reported on at regular team meetings. For this role, this can include:

• Own first‐contact response by answering the majority of inbound calls and live chats within agreed service levels, ensuring a professional and consistent first impression of the company.
• Convert new enquiries into enrolled students by confidently recommending suitable courses, explaining enrolment pathways, and following up warm leads to achieve agreed conversion targets.
• Resolve student enquiries at first contact wherever possible, including enrolment, access, and basic LMS questions, escalating only where necessary to reduce disruption to specialist teams.
• Continuously build product, system, and process knowledge to independently handle a growing proportion of enquiries over time and improve first‐contact resolution rates.

What you bring to the role/person specification:

• Strong verbal and written English communication skills.
• Proven experience in sales, enrolment advising, call centre, or customer support roles.
• Ability to confidently handle high call and chat volumes.
• Customer‐focused mindset with strong problem‐solving skills.
• High attention to detail and ability to learn complex information.
• Comfortable using multiple systems and digital platforms.

Highly Desirable:

• Experience supporting students or customers in education, training, or LMS environments.
• Prior exposure to Learning Management Systems (as a support agent or student).
• Experience with CRM or ticketing systems (e.g. Zoho or similar).
• Background working with offshore or international education providers.

Why you’ll succeed in this role:

Our company runs on a management framework known as EOS. That means that as a member of this

team, you will have a leader who:

• Gives clear directions.
• Makes sure you have the necessary tools.
• Acts with the greater good in mind.
• Delegates appropriately.
• Takes time to truly understand your role and how you can help the company.
• Makes their expectations clear.
• Communicates well.

Plus, enjoy a ₱10K signing bonus when you’re selected for the role!

We can’t wait to see the difference you’ll make — your future starts here!