Technical Support Engineer - Homebased
We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
Role Overview
We’re hiring a Customer Support Engineer to work directly with customers on technical integrations, troubleshoot issues, and ensure they get maximum value.
What You’ll Do- Debug integration issues, API errors, and technical challenges
- Work directly with customers via calls, email, and support channels
- Guide customers through implementation and optimization
- Build and maintain technical documentation and knowledge bases
- Identify patterns in issues and improve support processes
- Proactively suggest improvements to customer integrations
- Background in software engineering or technical product roles
- Ability to read, understand, and debug code
- Strong communication skills with a customer-first mindset
- Experience working with APIs and integrations
- Strong problem-solving ability and attention to detail
- Ability to balance technical depth with business context
- Experience in B2B SaaS or developer-facing tools
- Experience building dashboards or monitoring systems
- Familiarity with fraud, security, or risk systems
Why This Role Matters
You are the bridge between our product and our customers—ensuring successful integrations and long-term retention.
Work Arrangement: HomebasedWork Schedule: Monday–Friday, 11pm- 8am PHT
Must Have atleast 20mbps internet connection
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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