Practice Manager/ Operations Specialist - Biller (Remote)
Job Title: Practice Manager/ Operations Biller (Remote)
About the Client:
Offer an array of online training courses by working with our clients through professional and mental health workbooks. They use psychoeducation and educate about: Personality Disorders, Mood Disorders, Depression, Anxiety, Social Skills Training, Post Traumatic Stress Disorder, and Anger Management.
Overview:
You will be the special assistant to the Owner, managing both the professional operations of the clinic and high-priority administrative tasks. You are the gatekeeper, the fixer, and the primary point of contact for clients and therapists.
Responsibilities:
- Handle calls with a professional, empathetic tone.
- Collect co-pays/deductibles at the time of service. Coordinate with the biller to resolve underpaid claims and communicate with clients regarding denials.
- Act as the first point of contact for billing concerns, resolving them with emotional intelligence and clarity.
- Utilize QuickBooks and Google Spreadsheets to track daily office expenses, tax-related documents, and bank statements.
- Implement systems to put recurring bills on autopay and streamline office workflows.
- Maintain a meticulously color-coded and organized digital/physical filing system.
- Monitor and respond to emails at least 3x daily, ensuring a "don't worry, I'll take care of this" level of service.
- Whether a task takes an hour or a month, you are responsible for seeing it through to 100% completion without being reminded.
- Minimum 3–5 years in a Medical Mental Health Office Management or High-Level Executive Assistant role.
- Previous Mental Health experience is highly preferred.
- Advanced knowledge of QuickBooks, Google Workspace (Sheets/Docs), and Mental Health EHR software.
- Familiarity with CPT codes (Mental Health and Cardiology) is a significant plus.
- Must be highly accessible and prompt in returning calls/messages. We are looking for someone who takes ownership of their presence at the desk.
- You must possess an optimistic "can-do" mentality, high emotional intelligence, and the ability to multitask in a fast-paced environment without losing your cool.
- We are looking for a loyal, long-term partner to grow with this practice. If you are a senior-level professional who thrives on organization, helping others, and running a tight ship, I want to meet you.
- Please submit your resume along with a brief cover letter describing a time you took a project from start to finish without any supervision.
Setup: Remote
Why Join STAFFVIRTUAL?- Competitive compensation and benefits package
- HMO Day 1 + FREE dependent coverage
- De minimis and allowances
- Attendance bonus
- Paid time offs
- Company-provided work setup (laptop, monitor, accessories)
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!