Order To Cash Team Lead (Naga)

Job Description

The Order to Cash (OTC) Delivery Manager oversees the complete OTC process—from order entry to payment—to ensure efficient, accurate, and compliant operations. The role drives process excellence, improves cash flow, supports customer satisfaction, and leads a high-performing OTC team.

KEY RESPONSIBILITIES

You will:

• Lead order management, invoicing, credit reviews, collections, dispute resolution, and cash application.
• Ensure timely and accurate processing in line with SLAs, controls, and client requirements.
• Partner with sales, logistics, supply chain, and finance to resolve operational issues and support continuous workflow.

• Oversee daily process activities and manage communication with clients, customers, and third-party partners.
• Deliver high-quality, customer-focused service and handle escalations effectively.
• Set operational objectives, develop strategies, and monitor service performance.

• Identify bottlenecks and implement improvements to enhance productivity and reduce costs.
• Drive process standardization, automation, and continuous improvement initiatives.
• Lead or support transitions, knowledge transfer, and stabilization activities.

• Ensure adherence to internal controls, company policies, and legal requirements.
• Support internal/external audits and maintain updated escalation matrices.
• Keep Desktop Procedures current, communicated, and consistently followed.

• Provide regular reporting on key OTC metrics (e.g., DSO, overdue accounts, cash flow).
• Analyze trends, identify risks, and recommend improvement opportunities.

• Manage, coach, and develop a team of OTC professionals.
• Ensure effective cross-training, onboarding, and capability building.
• Foster a collaborative, customer-centric, and performance-driven culture.
• Ensure daily tasks and team goals are met according to the Statement of Work (SOW).

• Bachelor's degree in Business Administration, Finance, Accounting, or related field (MBA preferred).
• 7 years of OTC or related experience, with at least 5 years in a managerial role.
• Strong understanding of OTC processes, ERP systems (SAP, Oracle), and automation tools.
• Excellent analytical, problem-solving, and organizational skills.
• Strong leadership and interpersonal abilities; capable of managing cross-functional teams.
• Proficiency in financial reporting and data analysis.
• Knowledge of regulatory requirements and industry best practices in credit, collections, and invoicing.

Work Set up: Onsite