Contract Execution Specialist

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

This is a hands-on, detail-oriented role ideal for someone who thrives in a fast-paced environment and takes pride in keeping legal processes organized, compliant, and running smoothly.

• Coordinate and manage the end-to-end signature process for commercial agreements, including routing contracts to the appropriate internal and external signatories.
• Track outstanding signature requests, send reminders, and follow up to ensure timely execution.
• Work within e-signature platforms (e.g., DocuSign, Adobe Sign) to prepare, send, and confirm execution of agreements.
• Confirm that all required parties have signed and that fully executed copies are collected prior to filing.

• Perform thorough pre-filing reviews to verify that each contract is complete and properly documented before storage in the contract management system.
• Confirm that all required exhibits, schedules, order forms, SOWs, and amendments are attached and accounted for.
• Ensure that effective dates, expiration dates, counterparty information, and key terms are accurately captured and reconciled.
• Identify and resolve any gaps, missing documents, or inconsistencies in the contract record prior to final filing.
• Coordinate with attorneys and business stakeholders to obtain any missing information or documentation needed to close out a file.

• Maintain and organize contract files in a clean, consistent, and accessible manner — both in shared drives and the contract management system.
• Assist with ongoing file remediation and clean-up projects, including reviewing legacy files for completeness, labeling accuracy, and proper archiving.
• Apply consistent naming conventions, folder structures, and metadata tagging to ensure files are easily searchable and retrievable.
• Support the migration or upload of executed agreements into the contracts management system with accurate data entry.

• Act as a day-to-day operational resource for contract/deal/commercial attorneys, handling administrative and procedural tasks (e.g. finding signed copies of contracts) so attorneys can focus on substantive legal work.
• Communicate clearly and professionally with internal stakeholders (sales, finance, Deal Desk) and external counterparties to facilitate signature collection and document exchange.
• Flag contract issues, missing documents, or procedural exceptions to the appropriate attorney for resolution.
• Assist with tracking the status of in-flight agreements and maintaining up-to-date logs of pending and completed contract activities.

• Follow established Legal Operations workflows and procedures for contract intake, routing, execution, and filing.
• Contribute to the ongoing improvement of contracting procedures by surfacing recurring issues and suggesting process enhancements.
• Assist in developing and maintaining templates, checklists, and job aids for contract close-out and filing workflows.
• Support Legal Operations leadership with special projects and initiatives related to CLM system improvements and process standardization.

• 2–4 years of experience in a contracts administration, legal operations, or legal support role; experience in a SaaS or technology company preferred.
• Familiarity with commercial contract types (MSAs, SaaS agreements, SOWs, NDAs, order forms) and standard contract components.
• Experience using e-signature platforms (DocuSign, Adobe Sign, or similar) and contract management/CLM systems.
• Familiarity with or curiosity about legal AI tools (e.g., Harvey, CoCounsel, or similar) and a willingness to adopt emerging technology to improve speed and accuracy in contract review and administrative workflows.
• Strong organizational skills with exceptional attention to detail; ability to manage multiple open files simultaneously without dropping the ball.
• Excellent written and verbal communication skills; professional and responsive in all interactions with attorneys, business partners, and counterparties.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and document management tools; comfortable learning new legal technology platforms.
• Ability to work independently, take ownership of tasks, and proactively follow up to ensure work is completed accurately and on time.
• High degree of discretion and professionalism when handling confidential and sensitive legal information.
• B.A. or B.S. required; paralegal certificate or relevant legal training a plus.

#LI-PR1

#LI-Hybrid

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at ••••@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.