OPEN HOUSE for Customer Service Representative - Cebu from May 7-9, 2025 | OPEN to Fresh Grad

CUSTOMER SERVICE REPRESENTATIVE

JOB DESCRIPTION

You will be a key player in managing customer transactions, including fraud investigation, collections, payments, loans, and more, offering you a diverse and dynamic work experience.

Job responsibilities:

• Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
• Willing to work on shifting schedules

• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.