Senior Paralegal (US Employment Law)

apartmentTransparent BPO, Inc. placeManila scheduleFull-time calendar_month 

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

We are seeking an experienced and detail-oriented Paralegal with a strong background in employment and labor law to join our growing legal team. This individual will play a key role in supporting the development of our legal tech product, and helping us deliver accurate, up-to-date legal information to our customers.

You’ll work closely with attorneys, product managers, and content specialists to ensure our platform reflects current legal standards and serves as a trusted resource for employment law compliance for HR professionals.

Responsibilities and Duties
  • Respond to customer legal queries in a clear, professional, and timely manner based on SLA requirements
  • Develop and maintain legal content, including templates, policies, how-to guides, checklists, FAQs, articles, etc, tailored to employment and labor law for HR professionals
  • Conduct quality assurance reviews of legal content and data to ensure accuracy, consistency, and clarity
  • Monitor, track, and report on changes to federal, state, and local employment and labor laws
  • Collaborate with cross-functional teams, including Product, Engineering, and Customer Success, to incorporate legal insights into the platform
  • Support legal research, documentation, and process improvements to enhance product reliability and customer trust
Skills & Qualifications
  • A bachelor’s degree in business, marketing, or related field or 4 years of work experience in lieu
  • 5+ years of experience as a paralegal, with at least 3 years focused on employment and labor law
  • Solid understanding of U.S. employment laws and regulatory requirements (e.g., FLSA, FMLA, ADA, EEOC guidelines), along with multi-state compliance
  • Exceptional legal research, writing, and editing skills
  • High attention to detail and a commitment to accuracy
  • Experience translating complex legal concepts into user-friendly language and formats
  • Proactive, collaborative, and comfortable working in a fast-paced, tech-forward environment
  • Tech-savvy; comfortable using tools, such as legal research databases
  • Fluent in English, with strong written and oral communication skills
  • Familiarity with legal technology or compliance platforms products is a plus
  • Experience working with or advising HR or compliance teams is a plus

Work Schedule: Monday to Friday 8am – 5pm CST

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