Training & Quality Manager – IT as a Service
Training & Quality Manager – IT as a Service
Location: McKinley, TaguigWork Setup: Full-time | Onsite | Night Shift
Start Date: ASAP
Are you passionate about developing people and driving operational excellence?
We're looking for an experienced Training & Quality Manager to lead learning initiatives for a high-performing IT Helpdesk team. If you have a strong background in BPO training, technical enablement, and team leadership, this is an excellent opportunity to make a meaningful impact while advancing your career.
What You'll Do- Design and deliver engaging onboarding and continuous learning programs for Helpdesk professionals.
- Identify performance gaps and develop targeted training solutions to improve skills and productivity.
- Lead, coach, and mentor a team of Trainers to ensure exceptional training quality and consistency.
- Continuously review and enhance training materials, delivery methods, and learning strategies.
- Partner with business leaders to align learning initiatives with operational and business goals.
- Monitor training effectiveness through data, analytics, and performance reporting.
- Foster a culture of continuous learning, coaching, and professional development.
- Minimum 5 years of experience in BPO Training or Learning & Development.
- At least 3–4 years of experience managing training teams or learning operations.
- Minimum 5 years of experience in the BPO or call center industry.
- Proven success in designing, implementing, and managing impactful training programs.
- Strong facilitation, presentation, coaching, and stakeholder management skills.
- Hands-on experience with Learning Management Systems (LMS) and modern training technologies.
- Bachelor's degree in Human Resources, Organizational Development, Business, or a related discipline.
- Advanced SQL skills with the ability to analyze learning and performance data.
- Strong understanding of APIs and system integrations to support technical training initiatives.
- Candidates with the following experience will stand out:
- 2–4 years of experience in backend product support, technical operations, ad tech engineering support, technical integrations, or similar technical environments.
- Experience working within a SaaS organization, including API-first platforms and multi-tenant architectures.
- Previous experience leading technical training, enablement, or knowledge management initiatives.
- Demonstrated success in building, scaling, or managing technical training programs within SaaS, digital advertising, or technology-driven organizations.
Why Apply?
Join a dynamic, technology-focused environment.
Lead strategic learning initiatives that directly influence business success.
Work with talented professionals in a collaborative and growth-oriented culture.
Competitive compensation and attractive benefits package.
Immediate hiring opportunity.
If you're an experienced learning leader with a passion for developing technical teams and driving performance, we'd love to hear from you. Apply today and take the next step in your career!