[ref. g75970618] Collection assistant - San Fernando
Job Description
Posted on 15 April 2025
Job description
Remote Employee BPO has an outstanding opportunity for you!
Role: 1st Party Collections SpecialistCompensation: Competitive Basic Salary
Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, Php 1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine time
Work Setup: WFO (San Fernando, Pampanga)
Key Responsibilities:
Proactively contacting customers via phone, email, or other communication methods to follow up on outstanding invoices and ensure timely payments.
Investigating and resolving customer account discrepancies, billing errors, or payment issues.
Monitoring and managing aging reports to identify overdue accounts and prioritize collection efforts.
Documenting all collection activities, communications, and agreements in the appropriate systems.
Collaborating with internal departments, such as sales, billing, and customer support, to resolve disputes or concerns that may impact payments.
Escalating unresolved or high-risk accounts to management for further action.
Providing regular updates on collection progress, issues, and trends to the Manager of A/R.
Building positive relationships with customers to maintain goodwill while ensuring accountability for outstanding balances.
Making phone calls and corresponding with customers in a fast-paced, goal-oriented Accounts Receivable department
Research, resolve and respond to issues and inquiries from customers
Responsible for reducing delinquency on their assigned accounts
Identify and assist with implementation of process improvement opportunities in the collection process
Establish and maintain effective working relationships with customers and internal stakeholders
Provide excellent and considerate customer service to customers and business partners
Dive into the details. Truly understand a customer concern from end to end and then work internally to project manage that issue to resolution, leading to a payable invoice
Deliver high service levels daily, maintaining customer satisfaction levels and supporting customer retention efforts.
Qualifications:
- 3 years experience in an A/R or B2B Collections role
Bachelor's degree or equivalent years of relevant work experience required
Ability to problem-solve, multitask and reprioritize tasks
Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities
Ability to independently research, resolve and respond to inquiries or issues from customers
Disciplined execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision-making
Excellent customer service and conflict resolution skills
Excellent written, oral and verbal communication abilities
Ability to identify and resolve complex issues requiring changes in priorities and workflows or partnering with other business units
Job Types: Full-time, Permanent
Benefits:
Company Christmas gift
Company events
Health insurance
Staff meals provided
Schedule:
8 hour shift
Evening shift
Night shift
Supplemental Pay:
13th month salary
Qualifications/Requirements
Qualifications/requirements not specified
Work location
CITY OF SAN FERNANDO (CAPITAL), PAMPANGA
Remarks
No additional remarks
Apply now