Customer Service Representative (Japanese Speaking) - with language premium
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: Monday to Friday, mirroring UK business hours. This corresponds to 5:00 PM – 1:00 am PHT, adjusting to 4:00 PM – 12:00 MN PHT during Daylight Saving Time.
Employment type: PermanentLocation: Makati City, Metro Manila
Pay range: ₱24,000 to ₱30,000 (plus language premium)
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.
As part of the selection process, you will complete an online video assessment (please check your email inbox regularly for the assessment link), followed by face-to-face interviews at our Makati office during UK work hours, then a virtual interview to assess Japanese language proficiency.The successful candidate will likely be onboarded in late April to May.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
We are looking for a Customer Service Representative who can speaks fluently in English and Japanese to join our Global Customer Services Team. As a key member of our team, your goal will be to provide efficient and exceptional service to our global customers.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.
Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people.At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.
What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:
- Regular Employment on Day 1
- HMO Coverage and Life Insurance on Day 1
- Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
- Vesting/Retirement package
- Opportunities for career growth and development
- Access to well-being programs
- Flexible schedule, hybrid work arrangement and work-life balance
- Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
As part of your total rewards package, a language premium will also be offered.
What will you do as a Customer Service Representative?
Reporting to the Senior Customer Services Supervisor, your accountabilities will include:
- Processing of customer orders in consultation with customers to ensure specific requirements are met and follow through with other distribution departments to ensure prompt supply
- Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence.
- Participate in one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
- Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
- Working collaboratively with colleagues from different teams to address or resolve any concerns or requests from our customers.
Please review the attached job description for further details on the role.
What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:
You will be ideal for this part if you are an efficient individual who can provide exceptional service to our customers through different communication channels such as phone and email. We require strong oral and written communication skills in English and Japanese to serve our customers across various regions, including Asia.The ideal candidate must hold a Japanese Language Proficiency Test (JLPT) certification of any level.
In addition, experience, knowledge or expertise in the following would give you an advantage:
- SAP
- Zendesk
Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.
Applications received through the system will be reviewed on a rolling basis. The vacancy may close once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.Please also upload a copy of your JLPT certification with your CV.