Customer Marketing Agreements Manager

Customer Marketing Agreements Manager

Shift: Morning (8:00 AM – 5:00 PM)

Job Summary

The CMA Manager is responsible for managing end-to-end Customer Marketing Agreements, including accruals, provisions, and timely customer payments. This role ensures accuracy, compliance, and operational efficiency while driving continuous improvement and leading a team to support evolving business needs.

• Lead, manage, and develop the CMA team, ensuring priorities align with business objectives
• Oversee the end-to-end management of customer agreements, including pricing, governance, and documentation
• Ensure accuracy and timeliness of accruals, provisions, and customer payments
• Monitor and ensure all agreements are properly documented, approved, and stored in compliance with company policies
• Manage issuance of invoices, credit memos, and debit memos within agreed timelines
• Ensure compliance with internal controls, including SOX requirements, and support internal and external audits
• Perform and review reconciliations for accruals, payments, and relevant balance sheet accounts
• Collaborate with Collections and Credit teams to reduce aged receivables and resolve disputes
• Drive process improvements and enhance CMA processes through continuous improvement initiatives
• Communicate effectively with stakeholders to influence best practices and drive operational alignment
• Support transition activities and ensure smooth migration of CMA processes into Shared Services

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
• Relevant experience in finance, accounting, or shared services within a multinational environment
• Proven experience in process improvement and implementation of solutions
• Strong understanding of accruals, reconciliations, and financial controls
• Proficient in Microsoft Office applications
• Experience in ERP systems (SAP preferred)
• Knowledge of Power BI is an advantage
• Lean Six Sigma certification is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to manage deadlines, prioritize tasks, and work in a fast-paced environment