Contact Center Platform Analyst
YONDU INC. Mandaluyong
Key Responsibilities
Your primary responsibilities will be centered on request fulfillment and incident troubleshooting.- Calabrio Support: Handle user administration tasks including agent setups and permission setups. Perform initial troubleshooting of recording issues.
- Nuance Support: Provide support for the Nuance Admin Console, assist with announcement recording, and manage OpenClose functionalities.
- Identity Management: Manage agent permissions and team configurations to ensure proper access and team structure.
- Hardware/OS Support: Conduct initial troubleshooting for hardware and OS issues on various platforms, including Avaya, Dtools, Sprinkler, and Verint.
Work Set-up: Hybrid (2x a week RTO)
Required Skills & Qualifications- 3+ years of experience in an IT support, help desk, or systems administration role.
- Strong customer service orientation and excellent communication skills.
- Experience with user account management and setting permissions in enterprise applications.
- A logical approach to troubleshooting technical issues.
- Associate's or Bachelor's degree in a related field, or equivalent hands-on experience.
- Direct experience supporting contact center software such as Calabrio, Nuance, or Avaya.
- Familiarity with ITIL service management principles.
- Experience supporting a remote or work-from-home workforce.
Wells FargoManila, 6 km from Mandaluyong
About this role:
Wells Fargo is seeking a Customer Service Representative/Financial Service Representative for the Investment Contact Center (Wealth and Investment Management) team.
We believe in the power of working together because great ideas...
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
We are looking for a versatile Enterprise Contact Center Support Specialist to maintain and support a wide range of our critical business...
Artech Technology IncManila, 6 km from Mandaluyong
Job Title : Senior Contact Center Platform Engineer
Location : Mandaluyong, Robinsons Cybergate Tower 2 1550
Work Schedule : Hybrid, 2x RTO
Shift Schedule: Shifting Schedule
Position Type: 6 Months Contract
Job Description
Desired...
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