Workforce Real Time Analyst - Teleperformance Davao
Teleperformance Davao Full-time
About the role
Teleperformance is seeking a talented Workforce Real Time Analyst to join our dynamic team in Davao City, Davao del Sur. As a Workforce Real Time Analyst, you will play a pivotal role in optimising the efficiency and productivity of our busy call centre operations.This is a full-time position that will see you working onsite at our Davao City facility.
What you'll be doing- Continuously monitor and analyse real-time call centre metrics and performance data to identify areas for improvement
- Implement effective workforce management strategies to ensure optimal staffing levels and call handling capabilities
- Provide timely and actionable insights to call centre managers to support data-driven decision making
- Collaborate with teams across the business to identify and resolve operational issues
- Identify and facilitate the implementation of process improvements and technological solutions
- Generate comprehensive, high-quality reporting to track performance and inform future planning
- Proactively identify and mitigate potential risks or challenges to the call centre's operations
- Minimum 2 years of experience working in a call centre environment, with a strong understanding of workforce management principles and best practices
- Excellent analytical and problem-solving skills, with the ability to transform complex data into clear, actionable insights
- Strong working knowledge of call centre performance metrics and key performance indicators
- Proficient in the use of workforce management and data analysis tools, such as Excel and Tableau
- Effective communication skills, both written and verbal, with the ability to present complex information clearly to stakeholders
- Adaptable and resilient, with the ability to thrive in a fast-paced, dynamic environment
- Passionate about driving continuous improvement and delivering exceptional customer experiences
- Competitive salary and bonus opportunities
- Comprehensive benefits package, including medical and life insurance
- Opportunities for career advancement and professional development
- Supportive and collaborative team environment
- Modern, well-equipped facilities with a focus on employee wellbeing
About us
Teleperformance is a global leader in providing exceptional customer experiences across a wide range of industries. With a presence in 80 countries and a workforce of over 300,000 employees, we are committed to delivering outstanding results for our clients while creating a positive, inclusive work environment for our team.Join us and be a part of our success story.
Apply now and take the first step towards an exciting new career with Teleperformance!
VXI Global SolutionsDavao
to Plan, Organize, Direct, Control and Budget operational resources and ensures all targets are met or exceeded by monitoring client service level measures in real time.
Essential Duties & Responsibilities include the following: Other duties may...
VA PlatinumDavao
Do you have experience as a Paraplanner supporting an Australian Financial Planning company?
Are you proficient in either XPlan or AdviserLogic?
Are you proficient in preparing compliant Statements of Advice (SoAs)?
Be The Heart of our Financial...
Davao
Graduates
Work location
DAVAO CITY, DAVAO DEL SUR
Remarks
No additional remarks
Apply now...