IT Support Engineer

• Set up and configure computers, user accounts, and access rights
• Assist users with software issues including medical billing applications, Microsoft Office, browsers, RDWEB, SFTP, FTP, Email etc.
• Monitor and report system outages or security concerns
• Maintain inventory of IT equipment and accessories
• Support staff with basic troubleshooting over phone, chat, and in ticketing
• Escalate advanced issues to senior IT staff as needed
• Document support tasks and create user guides or FAQs
• Assist in onboarding new users (email setup, access provisioning)
• Perform regular updates, backups, and basic maintenance tasks on Desktops

Job Summary:

We are looking for a dedicated and motivated IT Support to join our growing medical billing company. This position is ideal for fresh graduates or entry-level candidates who are eager to start their career in IT. The successful candidate will be responsible for providing first-line technical support to staff, assisting in maintaining IT infrastructure, and supporting day-to-day operations related to hardware, software, and network systems.

Qualifications:

• Bachelor’s Degree, Diploma, or Senior High Tech Vocational Certificate in Information Technology, Computer Science, or related field
• Open to fresh graduates and entry-level candidates
• Willingness to be trained and learn medical billing software and systems
• Strong communication and interpersonal skills
• Basic knowledge of Windows OS, Microsoft Office, and networking fundamentals
• Analytical thinking and attention to detail
• A positive, customer-service-focused attitude
• Ability to follow instructions and work under supervision
• Preferred (but not required):
• Internship or OJT experience in IT support or helpdesk
• Knowledge of Remote Desktop, Active Directory, ticketing systems
• Familiarity with HIPAA, healthcare IT systems, or EMR/EHR platforms
• Basic knowledge of printers, VoIP, VPN, or cloud-based tools