CSR Insurance Brokerage (PE/SPE)
Ayuda Business Management Solutions Inc. Taguig Full-time
Responsibilities:
- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Participate in training, calibrations, and continuous improvement initiatives.
Profiles
PE Profile: College graduate with at least 6 mos BPO experience (any account)SPE Profile: Completed 2yrs in college with no back subjects; with at least 18 months BPO experience (insurance)
Qualifications- Customer service background in financial services or non-life insurance (preferred but not required)
- Experience with Auto Loan, Home Loan, General Insurance, Property and Casualty insurance (preferred but not required)
CognizantTaguig
background in financial services or non-life insurance preferred
• Experience with Auto Loan, Property Loan or Life Insurance is also preferred
• Detail-oriented in handling policy inquiries
• College graduate with at least 6 months BPO experience
Why...
Manila, 12 km from Taguig
Job Description
Posted on 2 June 2026
1. The Insurance Marketing Officer drives insurance-related business by developing and maintaining strong relationships with insurance companies, brokers, and clients.
2. The role focuses on increasing...
Ayuda Business Management Solutions Inc.Taguig
Main Activities
Policy Servicing & Carrier Coordination:
• Support policy servicing activities within an insurance brokerage or agency environment.
• Coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals...