Operations Manager (People & Process Excellence)

Are you a results-driven operations leader with a passion for driving business performance, leading large teams, and implementing continuous process improvements? We are looking for an experienced Senior Operations Manager to lead high-performing teams, optimize operational efficiency, and build strong client partnerships.

In this role, you will oversee large-scale operations, drive strategic initiatives, and ensure operational excellence while developing future leaders within the organization.

• Lead and manage operations with a strong focus on service delivery, quality, and productivity.
• Drive process management and continuous improvement initiatives to enhance operational efficiency and business performance.
• Review operational processes, regulatory requirements, and compliance standards to ensure adherence to company policies.
• Lead and develop teams consisting of 100–200 FTEs, including Team Managers, Supervisors, and Associates.
• Own weekly and monthly business reviews, management reports, and performance metrics while identifying risks, trends, and opportunities for improvement.
• Develop and execute strategic plans that support business objectives and long-term growth.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders, ensuring exceptional client satisfaction.
• Mentor and coach leaders to strengthen organizational capability and succession planning.

• Bachelor's Degree in any field.
• At least 7–10 years of leadership experience in operations management.
• Proven experience managing 100–200 full-time employees (FTEs), including Team Managers, Supervisors, and Associates.
• Strong background in:
• Process Management
• Process Improvement
• Productivity Enhancement
• Regulatory and Operational Compliance
• People Management
• Strategic Planning
• Transformational Leadership
• Client and Stakeholder Management
• Excellent analytical, decision-making, communication, and leadership skills.
• Willing to work on either day or night shift, depending on business requirements.

• Lead large-scale operations with a global organization.
• Drive meaningful business transformation and operational excellence.
• Work alongside experienced leaders in a collaborative and high-performing environment.
• Enjoy opportunities for career growth, leadership development, and continuous learning.