Shared services specialist (urgent)
Megaworld Corporation Quezon City Full-time
About the Role
Megaworld Corporation is looking for a driven, service-oriented Shared Services Specialist to join our growing team based in Quezon City and Mckinley Hill, Taguig This full-time role offers an exciting opportunity to be at the heart of our operations, where you will make a meaningful impact by delivering excellent customer experiences while supporting key business functions.If you thrive in a fast-paced environment and enjoy helping others, this role is for you.
What You’ll Be Doing:
- Serve as a primary point of contact by professionally handling customer inquiries and concerns through phone, email, and chat channels
- Provide essential administrative and operational support across multiple business units
- Maintain accurate records and documentation to support compliance, efficiency, and smooth workflows
- Work closely with cross-functional teams to identify opportunities for process improvements and service enhancements
- Actively contribute to the continuous improvement of customer service standards and shared services best practices
What We’re Looking For:
- Open to fresh graduates who are eager to learn and grow in a corporate environment
- Strong communication and interpersonal skills, with a natural ability to empathize and deliver excellent customer service
- Comfortable using computer applications and office productivity tools
- Flexible, adaptable, and able to perform well in a dynamic, fast-paced setting
- A collaborative team player with a positive mindset and a strong commitment to quality and excellence
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Project Planning & Strategy:
• Lead the development of comprehensive project plans and guide the team in outlining timelines, resource requirements, and budget estimates as needed.
• Define project scope, objectives, deliverables, and success...