Buyback, Billing & Claims Specialist

This role ensures billing accuracy, collections coordination, buyback and repossession processing, consignment return validation, FI claims documentation, and warranty claims monitoring.

• Billing & invoice management – prepare, issue, and track invoices with FI partners, ensuring accuracy and compliance.
• Collections & accounts receivable – monitor receivables, reconcile payments, and escalate discrepancies.
• Buyback coordination – validate repossessed units, ensure documentation completeness, and record confirmed receipts.
• Buyback computation & billing adjustment – compute buyback amounts, process billing adjustments, and track payments.
• Consignment returns verification – validate dealer return requests, coordinate inspections, and process documentation.
• FI claims documentation – compile and submit claims packages, track acknowledgments, and maintain consolidated trackers.
• Warranty claims monitoring – log, validate, and process warranty claims, ensuring timely resolution.
• Operational reporting & compliance – maintain trackers, prepare reports, and ensure audit-ready documentation.

• Bachelor’s degree in Accountancy, Financial Management, Business Administration, Operations Management, or related field.
• 1–3 years of experience in billing, collections, accounts receivable, claims processing, or buyback operations.
• Prior experience with banks, financing companies, or FI documentation is a strong advantage.
• Proficiency in ERP/accounting systems (SNDC ERP, Microsoft Dynamics 365, QuickBooks, SAP).
• Strong attention to detail, organizational skills, and ability to manage multiple case types simultaneously.
• Excellent communication skills and high integrity in handling sensitive financial data.

• Detail-oriented and process-driven professional with strong analytical and documentation skills.
• Collaborative team player who can coordinate across Finance, Dealer Operations, Warehouse, and FI partners.
• Highly organized, proactive, and committed to compliance and continuous improvement.