Account Manager (CPG Brands - Deduction Management)

About the role

This is an exciting opportunity to contribute to the continued success of our leading marketing and promotional solutions provider.

DUTIES AND RESPONSIBILITIES:

• Serve as the lead point of contact for all customer account management matters
• Accountable for analyzing and reconciling all deductions.
• Monitor the Accounts Receivable Aging Report and web portals for assigned accounts.
• Identify and resolve open deductions stemming from various customer claims, including claims related to disputes over prices, discounts, shortages, returns, and delivery requirements.
• Collaborate internally with team members from various departments, including Finance, Sales, Customer Service, and Operations to successfully research the validity of deductions.
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. open aging, etc)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed
• Provide guidance, leadership and mentoring to fellow team members.
• Attach all necessary documentation in PM Platforms.
• Maintain detailed spreadsheets as well as updating workflow in PM Platforms on all open items on customer portfolio.
• Assess first actions needed as soon as deductions are generated.
• Assist in special projects as needed.

SKILLS AND QUALIFICATIONS:

• BA/BS degree in Business Administration, Accounting & Finance Sales, or relevant field
• At least 5 years’ experience in a similar role.
• Strong math, typing, and computer skills, especially with bookkeeping software.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with MS Office (particularly MS Excel and word)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Detail oriented and able to work with less supervision
• Ability to build relationships with clients and internal departments.
• Able to work during the specified hours within 7am to 4pm EST

What we offer

We value work-life balance and encourage flexible working arrangements to support our team's wellbeing.