URGENTLY HIRING: Subject Matter Experts! Healthcare experience is a must!

The ideal candidate will have excellent communication skills, attention to detail, and ability to learn healthcare billing and insurance

• Serve as first point of contact to support Patients Interactions
• Answering incoming calls regarding billing inquiries, payment issues, and account status
• Handle outbound calls as needed to resolve account issues or collect payments.
• Provide clear explanations of charges, payment plans, and balances.
• Interact directly with internal and external customers via telephone (inbound & outbound) and electronic channels (e.g., email, SMS, live chat)
• Direct or escalate requests and unresolvable issues as needed.

• Investigate and resolve billing concerns and disputes, ensuring timely and accurate account resolution.
• Assist callers with understanding the Explanation of
• Benefits (EOBs) and the breakdown of medical bills.
• Research account history, insurance payments, and outstanding balances.
• Respond promptly to internal and external inquiries.

• Process payments over the phone or guide callers on portal utilization.
• Set up payment plans where appropriate.
• Provide information on financial assistance programs and eligibility requirements.

• Verify patient insurance coverage and clarify discrepancies between insurance payments and patient bills.
• Work with insurance providers to ensure correct processing of claims and follow up on outstanding claims.

• Accurately record all interactions and actions taken in the appropriate systems.
• Updated patient accounts and maintained comprehensive notes in customer management
• software.

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times. billing practices, data security, and financial regulations.
• Ensure compliance with obligations per the Client's
• Ensure all records and documents are maintained as per organizational requirements.
• Comply with all data protection and privacy laws, rules, obligations under the Agreement and/or a SOW, including without limitation HIPAA.

• Maintain status on Cognizant and Natera training requirements as applicable to self.

• High School diploma or equivalent required or Associate's degree in healthcare administration, business or related field is a plus
• Multi-lingual skills are a strong plus (Spanish)
• With at least 1 year SME experience in Healthcare Account
• The candidate must have excellent communication skills.
• Ability to explain complex billing issues in simple terms to patients
• Must be willing to work in a hybrid setup in Taguig City
• Willing to work on shifting schedule

Why Join Us?

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.