Medical Virtual Assistant - Virtual Assistant
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Virtual Rockstar is looking for a reliable and compassionate Medical Virtual Assistant to support a vibrant pediatric therapy clinic that specializes in occupational, speech, and developmental therapy. This is a full-time, long-term remote position for someone who is organized, tech-savvy, and experienced in working with families and children in a healthcare setting.
If you have a background in medical administration, enjoy a fast-paced environment, and want to be part of a mission-driven team, this opportunity is for you.
About the Practice
This Illinois-based clinic is dedicated to helping children thrive through play-based, personalized care. The team supports a range of developmental needs through occupational therapy, speech therapy, and more — always with a compassionate and family-centered approach.
They prioritize teamwork, communication, and a child-friendly environment, and are looking for a virtual assistant who can integrate seamlessly into their workflow, just like an in-house team member.
Why You’ll Love This Role- Join a team that truly cares about children, families, and each other
- Enjoy a supportive environment where you’re treated as a valuable team member
- Work remotely while being fully integrated into a passionate, purpose-driven clinic
- Make a real difference in the lives of children and families through timely and caring support
Responsibilities
As a key support member of the administrative team, your responsibilities will include:
Scheduling & Intake Support- Manage new patient intakes and complete onboarding documentation
- Coordinate and confirm patient appointments
- Maintain and update the appointment calendar
- Handle patient inquiries via phone and email professionally and promptly
- Verify insurance coverage and obtain necessary authorizations
- Liaise with insurance providers regarding coverage and claims
- Enter payments, track claims, and support billing-related communications
- Explain billing to families in clear, supportive language
- Maintain and update patient records in Practice Pro and Office 365
- Coordinate with therapists to manage daily schedules
- Assist with follow-ups, referrals, and personalized communication with families
- Ensure privacy, professionalism, and documentation compliance across all interactions
- Experience supporting medical or pediatric therapy practices is highly preferred
- Strong knowledge of insurance verification, pre-authorizations, and billing
- Excellent communication skills (verbal and written)
- Familiarity with tools like Practice Pro, Office 365 (Outlook, Teams, SharePoint)
- Highly organized and able to prioritize tasks independently
- Friendly, empathetic, and confident working directly with parents and families
- Comfortable working Central Time full-time hours
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$6.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.