Technical Support & Database Operations Specialist

We are looking for a Technical Support & Database Ops Specialist to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

• Provide Tier 2 technical support for internal and external users.
• Run SQL queries to analyze data and generate reports.
• Troubleshoot database servers and resolve issues efficiently.
• Monitor system logs and interpret log files for root cause analysis.
• Set up and support Remote Desktop Connections.
• Work with AWS services for database and server support.
• Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
• Document processes, resolutions, and escalate issues when necessary.
• Ensure proper task handoff to onshore counterparts.
• Maintain a high level of patience, problem-solving, and analytical thinking.

• Bachelor’s Degree in IT, Computer Science, or related field (preferred but not required).
• At least 2–3 years of experience in technical support or database operations.
• Proficiency in SQL (running queries, analyzing data).
• Basic understanding of database servers and troubleshooting methods.
• Familiarity with AWS and remote desktop tools.
• Strong skills in Microsoft Excel, Teams, and SharePoint.
• Excellent communication, analytical, and problem-solving skills.
• Willingness to go the extra mile to ensure tasks are completed or properly transitioned.
• Location: GH Tower, San Juan, Greenhills
• Work Setup: Full-Time, Onsite
• Schedule: Night Shift
• Compensation: ₱30,000 – ₱35,000