IT Service Manager

Key Responsibilities:

• Manage It Infrastructure. Oversee networks, servers and operating systems to ensure seamless functionality.
• Lead IT infrastructure projects. Drive implementation efforts while meeting timelines and staying within budgets.
• Support the software development team with an appropriate system and development tools infrastructure.
• Develop IT policies. Create and enforce disaster recovery plans, data security protocols, and network security protocols.
• Supervise IT staff. Provide training, leadership, and support to ensure team effectiveness.
• Troubleshoot issues. Resolve technical challenges to minimize downtime and improve system performance.
• Collaborate with stakeholders. Identify technology solutions that align with business goals and objectives.
• Oversee upgrades. Manage system updates, software development, and lifecycle processes.
• Conduct audits. Perform regular compliance checks (including external vulnerability assessment and penetration testing) to meet information security standards.
• Optimize IT operations. Streamline processes through automation and efficiency improvements.

Qualifications and Skills:

• Educational background. Bachelor's degree in Computer Science, Information Technology, or a related field.
• Advanced Education. A Master's degree in Information Systems or Business Administration is beneficial.
• Proven Experience. Strong background in managing IT teams and implementing projects.
• Project Management. Expertise in decision-making and coordinating complex initiatives.