Accounts Receivable Collector (Eastwood, Quezon City)

You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.

Your Roles and Responsibilities:

• Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email, or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
• Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
• Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log.
• Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
• Preparation of weekly aging report and prioritize accounts based on overdue status.
• Account review for credit releases.

Required Professional and Technical Expertise :

• Bachelor's Degree in Finance, Accounting or other Business-related course
• Good working knowledge of Accounts Receivables (AR)
• Knowledge of various collection techniques is an advantage
• Ability to manage volume of accounts and work independently.
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Good relationship-building skills and should be a Team Player
• Proficient in using MS Excel.
• Good communication skills, both in spoken and in written English, and has neutral accent
• Must be willing to work on a Night shift schedule.
• Amenable to a full-time onsite work set-up in Eastwood, Quezon City.

Preferred Professional and Technical Expertise :

• At least 1 yr. experience in collecting from corporate customers
• Good understanding of Business to Business (B2B) or Business to Consumer (B2C) collections concepts.
• Knowledge of SAP or any collection tool will be an advantage
• Experience in Customer Service/AR support or handling customer inquiries will be an advantage