Customer service manager - Cebu
Cebu
Job Description
Posted on 1 July 2025
Responsibilities: Manage customer interactions
- Ensure that proper protocol is implemented on the entry of members and guests at the Prestige
- Handle customer complaints elevated or not handled by Guest Services Representatives (GSR)
- Prepare a journal of issues and concerns encountered, accomplishments and other note-worthy
Supervise Prestige Lounge’s operational efficiency
- Ensure that Lounge Rules are closely implemented
- Prepare and submit daily, weekly and monthly operations reports
- Make follow ups with the concerned departments on the equipment / fixtures that need fixing
Manage staff
- Monitor attendance of GSRs and ensures proper manning at any given time
- Conduct a daily check on GSR’s knowledge on promos, services and policies
- Overall grooming and presentation and greetings and spiels
- Orients and train newly on-boarded GSR or reliever
- Manage the operating budget of Prestige Lounge by ordering the right number of consumables
- Monitor usage of supplies and consumables and recommend implementation of cost-saving
Endorse items left by customers
- Ensure that left-behind items of members / guests are secured and handed over the CRO when
Lead development of the team
- Manage performance of staff by providing them with proper training and development
Manage self-development
- Prioritize personal learning and development through IDP
- Graduate of Hotel and Restaurant Management, Tourism or any business course
- 3 years of working experience in Customer Service or related field and with working knowledge
- Proficient in spoken Filipino and English language
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
No additional remarks
Apply now
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About the role
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Job Description
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