IT Helpdesk Support Staff
COL Financial Group, Inc. Pasig Full-time
About the Company
COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at www.colfinancial.com. COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.
Responsibilities- Carry out daily IT operations, including system startup (Start of Day) and shutdown (End of Day), while following and updating documented procedures
- Provide technical support for hardware, software, applications, emails, and office equipment (e.g., desktops, laptops, Wi-Fi, printers, and mobile devices) across different areas such as conference rooms, meeting rooms, and department offices
- Monitor and manage data center operations, including checking company assets, equipment, server room temperature, power supplies, and air conditioning units
- Report and escalate incidents to the COL IT Infrastructure and Operations Teams
- Document and report system or application issues found during monitoring
- Prepare and submit daily and monthly reports as required
- Perform other related tasks as assigned
- Bachelor’s Degree in Information Technology, Computer Science, or any related course
- 2–3 years of relevant work experience preferred (fresh graduates are also welcome to apply)
- Willing to work on shifting schedules, including weekends, holidays, and night shifts if needed
- Knowledge of computer network equipment (e.g., firewalls, routers, Cisco-managed switches, load balancers, hubs, and switches) is a plus
- Familiarity with Linux operating systems and any programming language is an advantage
- Knowledge of software licensing and inventory management, especially for Microsoft products
- Customer-service oriented, adaptable, and able to handle other related tasks when required
Nityo InfotechMakati, 6 km from Pasig
experience in IT Helpdesk related
• Proficiency in MS Teams, Zoom, and video conferencing tools
• Laptop deployment and configuration
• Support for peripheral devices (e.g., printers, scanners)
• Hardware and software troubleshooting
• Clear and effective...
Outsourced Quality Assured Services Inc.Quezon City, 10 km from Pasig
they are committed to leveraging technology to drive business success.
The Role
The daily tasks for the Help Desk Specialist / Junior Scheduler will be varied.
However the main duties that will ensue are, not limited to:
• Answer all incoming calls for Computers...
Keen Cargo Logistic IncQuezon City, 10 km from Pasig
Key Responsibilities:
• Serve as the first point of contact for employees seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile...