Fabrication Engineering Support Specialist

Job Description

While this role primarily supports on-premises environments, familiarity with cloud technologies is a plus.

Key Responsibilities:

• Provide Level 1 and Level 2 on-call support for fabrication processes and content applications/services, quickly responding to incidents and service requests.
• Manage and resolve issues related to fabrication processes and content applications/services, applying updates and performing system upgrades to ensure compliance, security, and reliability.
• Schedule, coordinate, and implement changes to fabrication processes and content applications/services, following Change Management policies to minimize operational disruptions.
• Perform system monitoring and proactively address potential issues to maintain optimal performance and system availability.
• Recommend and implement process improvements to enhance the efficiency, security, and reliability of fabrication processes and content applications/services.
• Collaborate effectively with cross-functional teams, including IT and infrastructure teams, to support project and operational objectives.

Requirements:

• Education: Bachelor's degree in computer science, Information Systems, or a related field.
• Experience: 3–5 years of experience in supporting data fabrication processes and content applications/services.
• Technical Skills:
• Proficiency in managing and supporting fabrication processes and content applications/services.
• Familiarity with Linux and Windows operating systems.
• Strong scripting skills (Bash, Perl, Powershell).
• Experience with system performance monitoring, tuning, and capacity planning to support high availability.
• Problem-Solving: Strong diagnostic and troubleshooting abilities, capable of resolving complex issues related to fabrication systems and content applications/services in high-pressure environments.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information effectively to team members and non-technical stakeholders.
• Certifications: Relevant certifications in fabrication processes and content applications/services are preferred; cloud-related certifications (e.g., AWS Certified Solutions Architect) are a plus.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Preferred Qualifications:

• Willingness to learn and stay current with emerging technologies, including cloud platforms like AWS and Azure, though these are not currently required for this role.
• Exposure to DevOps practices, CI/CD pipelines, and other configuration management tools.