Service Engineer- IVD Philippines

Mindray Philippines currently has several field service positions open, including IVD Customer Service Engineer, IVD Clinical Application Specialist, and Philippines Field Service Supervisor.

1. Provide the training program to local distributors, evaluate their application service ability and ensure distributors should provide qualified services to end users.
2. Provide the professional application services to local KOL customers, establish the good relationship with doctors and increase the satisfaction of Mindray product and academic services.
3. Regularly refresh and follow up the pending application problems and requirement from users and align with local internal and external team.
4. Self-develop the training material and provide the qualified training program to distributors and end users as a trainer, and help department to develop internal trainers for the further education events.

• Provide services including project-based installation, troubleshooting, PPM etc. as per customer’s request, ensure the SLA fulfillment as the agreement
• take care the overall satisfaction and ultimately responsibility of key account by efficiency synergy with distributor team
• following up the requirement and demands to ensure the match between product solution features and customer workflow, bring the efficiency improvement as end user perspective.
• Provide proactive visit and service activity to proceed and ensure the product solution value loop closed proper.