Field Service Engineer-Opthalmology/ In-Vitro Diagnostics (IVD)

• Diagnose and troubleshoot hardware, software, networking, and connectivity issues within customer IT environments.
• Support sales and marketing activities through technical assistance at demos, seminars, exhibitions, and workshops, including occasional weekend work.
• Perform functional checks, audits, and corrective actions, ensuring timely and accurate service reporting through CRM and scheduling tools.
• Collaborate with internal teams (sales, service administration, operations, marketing) to resolve technical issues and meet agreed KPIs.
• Collect market and competitive intelligence during customer visits and escalate systemic quality issues to the Service Manager.

Join a customer‑facing technical role that directly impacts patient careProvides exposure to advanced medical technologies and strong career development

Non‑Negotiables:

• Degree in Electrical & Electronic Engineering, Biomedical Engineering, or a relevant technical qualification.
• 4-6 years' experience in covering advanced ophthalmic diagnostic systems, surgical microscopes, and laser technologies used in leading hospitals and eye centers. Also open to candidates with expertise in handling In-Vitro Diagnostics (IVD) product line.
• With experience in medical equipment technical support, including hands‑on troubleshooting and diagnostics.
• Strong knowledge of computer hardware, operating systems, networking, and IT connectivity in healthcare environments.
• Experience with data management systems, patient management systems, or cloud‑based medical solutions.
• Professional verbal and written communication skills in English.

Good‑to‑Haves:

• Experience with LAN integration, firewall/security settings, and remote diagnostic tools.
• Exposure to service KPIs such as response time, resolution time, NPS, or CSI.
• Previous experience supporting sales demos, exhibitions, or clinical workshops.
• Willingness to travel regionally or internationally when required.

• A technically advanced, customer‑impacting role within the medical technology sector.
• Competitive compensation aligned with skills and experience.
• Opportunities for professional growth, technical training, and regional exposure.
• Collaborative culture with strong cross‑functional support.
• Structured service processes, modern tools, and clear performance metrics.