Customer Service Representative (ZR_25466_JOB)

This is a remote position.

Schedule:

• Monday - Friday 10:00am-6:30 pm EST

Company Overview:

We provide pre-settlement funding to plaintiffs, empowering individuals to access the financial resources they need during litigation. As a trusted partner in the legal funding space, we are committed to delivering exceptional customer support and ensuring a smooth application process for our clients.

Position Overview:

This role is pivotal in maintaining positive client interactions and ensuring our funding process remains seamless and efficient.

Key Responsibilities

Customer Communication:

• Answer inbound customer calls and provide timely status updates on applications using Ring Central.
• Handle inbound emails and SMS inquiries with professionalism and accuracy.

Data Management & Intake Processing:

• Monitor Slack for client intakes and accurately enter client information into Salesforce.
• Follow up with plaintiffs via phone to obtain any missing or incomplete information (e.g., attorney email, phone numbers).

Collaboration & Problem-Solving:

• Work closely with internal teams to ensure that customer inquiries and issues are addressed promptly.
• Maintain clear and organized records of customer interactions in our systems.

• A minimum of a few years of customer service experience.
• Prior experience using Salesforce is highly desirable.
• Proficiency with communication and collaboration tools, particularly Ring Central and Slack.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Ability to work independently in a remote setting while maintaining a high level of accountability.

• Previous experience in the legal, finance, or pre-settlement funding industry.
• Demonstrated problem-solving skills and the capacity to adapt in a dynamic environment.
• A proactive attitude towards identifying areas for improvement in customer service processes.

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

ZR_25466_JOB