Admin and Customer Service Representative | Onsite | Cebu | Night Shift

Support Property Management Operations and Deliver Excellent Customer Service to Global Clients

As an Admin and Customer Service Representative, you will support property management operations by responding to emails and calls, managing tickets, coordinating with property managers, handling customer and vendor concerns, and assisting with documentation and operational records.

This role plays an important part in supporting global property management operations, ensuring smooth communication between clients, vendors, and property managers while maintaining accurate records and resolving customer concerns. You will work with international teams and clients, building a steady global career with Emapta while supporting real estate and property management operations.

Job Overview

Salary: PHP 20,000 - PHP 25,000

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Must be willing to work night shift and flexible schedule preferred
• Minimum of 2 years of experience as a Customer Service Representative
• Extremely fluent in English, both written and spoken
• Strong familiarity with web-based tools such as Google Suite
• Open communicator with a team-oriented mindset
• Highly organized and detail-oriented
• Ability to multitask and work independently

• Respond to emails and phone calls from vendors, board members, and property owners
• Handle U.S. customer and vendor calls via IP telephony
• Communicate operational needs with U.S. clients and vendors
• Deliver exceptional customer service as the first point of contact

• Manage and update tickets using the Vantaca system
• Coordinate with a Chicago-based Community Manager
• Facilitate daily operations within an assigned property portfolio
• Resolve association requests through an online ticketing system

• Research and resolve payment issues related to AR and AP
• Track and manage documentation and operational records
• Prepare documents for signing using DocuSign

Supporting Property Management Operations for Residential Communities

Our client operates in the property management and real estate industry, supporting residential communities, property owners, and associations through administrative, financial, and operational services. The organization focuses on providing efficient property management support, handling customer inquiries, coordinating vendors, and maintaining smooth day-to-day operations for property portfolios.

Working with this organization means supporting property management teams, handling customer and vendor communication, and helping ensure operations run smoothly across multiple properties and communities.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!