[ref. d29801400] Customer Support Specialist (Freight Forwarding)

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Client Specific tasks

• Track and trace (tracking shipments and updating their status, etc.)
• Update clients on shipment status and documents required
• Document allocation
• POD/Deliver order update

• Import and Export Coordination:
• Dispatch shipments to trackers
• Follow up on the status of a shipment
• Send advice/escalate if there are delays to the original booking

• Time slot request/booking
• Spot rate/quotation
• Sending emails for lead generation

• Creating and managing orders for new shipments
• Creating import and export FCL, LCL and air forwarding jobs
• Sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
• Lodging sea cargo, export customs manifests and PRA
• Coordinate cartage with transport and client
• Answer phone calls and respond to emails from clients
• Create potential clients in Client Intelligence and build a database based on the information provided
• Draft quotes; follow-up feedback on proposals generated

• At least 2-years of experience in the same role/same industry is required for this position
• Good customer service skills
• Excellent English skills in both written and spoken
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work in Cubao or Ortigas Site
• Can start ASAP
• Amenable to morning and weekend schedules