Senior Technical Account Manager, Enterprise Support

Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?

You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

In this role, you will:

• Partner with some of the most exciting businesses in Philippines. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
• Build customer support strategies that help customers leverage value from AWS and actively work to optimize their AWS usage
• Own your customer’s end-to-end support experience, working with product teams and local leadership to unblock challenges
• Become an expert on AWS and deepen your skills in cloud computing
• Work autonomously and passionately to create positive customer outcomes

Act as a single point of contact to AWS customers who have signed up for Enterprise support

Make recommendations on how AWS offerings fit in the company strategy and architecture

Complete analysis and present periodic reviews of operational performance to customer

Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning

Champion and advocate for customer requirements within AWS (e.g. feature request)

Participate in weekly and monthly customer meetings (onsite or via phone)

Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns

Work with some of the leading technologists around the world

Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible

A day in the life

As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• 10+ years of technical engineering experience
• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles
• Experience in at least four of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development