Rebates Claims Analyst | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

ROLES & RESPONSIBILITIES:

• REBATE CLAIMS PROCESSING
• Validates correctness of the rebate claim against the contract, revenue, sell-in and sell-out reports from Microsoft D365 (Experlogix), Business Intelligence and Channel Data Management.
• Communicates and negotiates with offshore counterparts, sales team, country finance and geo pricing team on concerns relating to the customer’s claims, programs, or agreements, or to the customers for any additional requirements.
• Audits supporting documents to establish legitimacy of the claim
• Resolves system-detected errors in the claim with complete documentation and/or attaches necessary supporting documents in a timely manner.
• Ensures timely payment of rebate obligation based on target Service Level Agreement or urgency request to exceed customer expectation consistently.
• Works with various teams affecting rebates payout such as Sales, Country Counterparts, CDM Team, Quotes Team, Bank Team, Sales Operations and Accounts Receivable Team to ensure all pertinent information necessary for a timely rebate processing and payments are being provided.
• Partner management includes issue resolution; support partners technical challenges encountered in Vistex Portal and Reconciliation of customer claim and Lexmark calculation. This also includes providing recommendations for any changes needed by the partner to avoid incurring a similar issue in the future.
• Engages customer relationship management through phone communications.
• Incorporate all rebate related Global Policies and Procedures and how it applies to the assigned country/customer.

• Coordinates with stakeholders and customers via chat, email or phone and conducts trainings or conference calls if necessary
• Maintains account monitoring/logs for inventory balances for rebates claim validation and for historical purposes.
• Provides payment details to customers paid by check or via automatic clearing house (ACH) and reconciliation reports on variances for credits processed.
• Ensures that rebates processed have been paid and communicates with the customers for updates on their rebate claims.
• Maintains workplace organization (5S) such as proper filing of records or reports for any required research/audit (both soft and hard files)

• Updates performance metrics, claim logs and other monitoring tools
• Complies with other ad hoc requirements from management

• Actively participates in creating projects for business reports & analytics
• Create and provide reports to support the rebates analytics process and other reporting packets depending on the frequency of request for all Sales Operations: Rebates business areas and other ad hoc reports
• Answers queries about reports and presentations provided
• Analyzes, develops and suggests improvements based on data trends and analysis
• Performs all other tasks as directed by manager.

• Assumes additional responsibilities & other job-related tasks that may be assigned.
• Participates in projects and training for continuous improvement.
• Identify and resolve pain points of the partners to continuously improve the customer experience in managing their programs and agreements.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Knowledge of internal control procedures, accounts receivable, revenue recognition, corporate policies, and business conduct.
• Must be team-oriented with good interpersonal skills and professional relationships with colleagues to build and foster team spirit.
• Can articulate his/her thoughts and must be open, approachable, know how to accept constructive criticism and listen, to have two-way communication.
• Able to fluently communicate both orally and written deliverables to management, partners and/or stakeholders.
• Be able to effectively apply applicable Lean methodologies to daily activities while initiating Lean process or project improvements.
• Keen to details, with an inquisitive mind and with strong analytical skills.
• Advanced knowledge in using MS Applications (Word, Excel, PPT, etc.) and basic knowledge in MS Access are an advantage.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Graduate of any business course particularly Bachelor of Science in Accountancy or Management Accounting graduate (a plus).
• At least 2 years' work experience in any Finance, AR or Accounting-related function (a plus).
• Flexibility to work in the afternoon or evening shift and Philippine holidays.