Vice President - Executive Services and Business Support

We take great pride in the longstanding relationships we build over time and our purpose-driven business plays an instrumental role in supporting our communities across the globe.

Join our dynamic team, where you will play a pivotal role in supporting key executives to drive business results & ensure seamless operations within the organization. This position offers a unique opportunity to work in a fast-paced environment, providing comprehensive administrative support to our Global Banking business which serves a diverse clientele ranging from corporations to not-for-profit entities.

You will foster excellent administrative coverage and spearhead the provision of onboarding and offboarding support for employees globally. You will play a crucial role in implementing projects and events that require administrative assistance, guaranteeing alignment with business objectives and outstanding service delivery.

Job Responsibilities:

• Build out the Business Support Management Admin platform per plans.
• Lead day-to-day team activities, managing a team of Executive Assistants across one or more LOBs.
• Act as a strong partner to LOB leadership teams to ensure Admin support aligns with business priorities.
• Drive strategy for business coverage, building bench strength, and improving business support.
• Ensure exceptional and efficient end-to-end administrative service delivery.
• Manage oversight, training, reporting, and governance of all Admin team member duties.
• Own all facets of the performance management process and compensation recommendations.
• Maintain regular communication with key stakeholders.
• Drive LOB and CIB-wide initiatives and adhere to all risk and control policies.
• Manage relationships with internal business partners globally.

Required Qualifications, Capabilities, and Skills:

• Minimum of 10 years' related work experience, at least 3 years of which at a Vice President capacity managing a team in a global organization.
• Strong track record in successful people, business, and project leadership at both national and international levels.
• Familiarity partnering with Human Resource or Administrative peers/ stakeholders.
• Exceptional communication skills; confident, organized, and clear.
• Partnership mentality; collaborative, proactive, and uses critical thinking to solve problems.
• Professional leadership; excels at motivating individual and team performance.
• Control orientation; enforces a dynamic control/compliance environment.
• Drive for Excellence; consistently seeks to exceed expectations and demonstrates continuous improvement.
• Amenable to working onsite following core US hours, with flexibility to adjust accordingly to business needs.

Preferred Qualifications, Capabilities, and Skills:

• In depth experience managing a team in a financial service organization.
• HR background and/or experience.
• Prior international and matrix leadership experience.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.