Reservations Email and Chat Support (AU Travel Account) Onsite
About Deployed
Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.
Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best.You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.
Job Responsibilities
We are looking for a Customer Support Coordinator to assist guests across multiple hospitality venues in Australia. This role focuses on providing support through digital communication channels, managing reservations, and working closely with internal teams to deliver a positive customer experience.
This position operates on a rotating schedule, including weekdays and weekends. Working hours fall between 8:00 AM and 7:00 PM Australian Western Standard Time.
Key Responsibilities- Respond to customer inquiries received via email and other digital communication channels.
- Manage messages and comments across social media platforms while maintaining professional communication.
- Monitor and respond to online customer reviews.
- Coordinate reservations and communicate with venue operations, kitchen, and management teams using Microsoft Teams.
- Assist customers with booking requests, changes, and general inquiries.
- Manage reservations for functions and events, ensuring booking details are accurate and up to date.
- Maintain accurate customer records and provide timely follow-up when required.
- Work collaboratively with internal teams to support day-to-day operations.
- At least 1 year of experience in international customer service, reservations, hospitality, concierge, or a similar customer-facing role.
- Experience handling customer inquiries through email or other digital communication channels.
- Good administrative and organizational skills with strong attention to detail.
- Ability to manage multiple tasks and prioritize work effectively.
- Confident using Microsoft Outlook and other business applications.
- Strong written and verbal communication skills.
- A professional, customer-focused approach and the ability to work well within a team.
- Experience using reservation or booking management systems.
- Previous experience in the hospitality, tourism, or accommodation industry.
- Familiarity with Microsoft Teams or similar collaboration tools.
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.