HR Employee Shared Services Head New

The role ensures efficient, compliant, and employee-focused HR service delivery while driving operational excellence, process improvements, and workforce support aligned with business objectives. This role has a hybrid work requirement in Taguig and will be reporting to the Chief People Officer.

Tasks and Responsibilities:

• Lead and oversee HR shared services operations and service delivery across the organization.
• Develop and implement standardized HR processes, policies, and service level agreements (SLAs).
• Drive continuous improvement, operational efficiency, and HR process automation initiatives.
• Ensure compliance with labor laws, company policies, audit requirements, and data privacy regulations.
• Manage HR systems, employee records, reporting, and HR operational metrics.

• Oversee end-to-end recruitment and hiring operations to support workforce requirements.
• Partner with business leaders on manpower planning and talent acquisition strategies.
• Ensure timely hiring, quality candidate experience, and recruitment process effectiveness.
• Monitor recruitment metrics including time-to-fill, hiring efficiency, and sourcing effectiveness.
• Lead employer branding and recruitment process improvement initiatives.

• Oversee compensation and benefits administration and ensure accurate and timely delivery of employee benefits programs.
• Support salary review processes, benefits management, and compensation benchmarking initiatives.
• Ensure compliance with statutory and company compensation and benefits requirements.
• Partner with Payroll and Finance teams to ensure accurate employee compensation administration.
• Evaluate and recommend improvements to rewards and benefits programs.

• Lead employee relations programs and support resolution of workplace concerns and disciplinary cases.
• Ensure consistent application of company policies and labor law compliance.
• Provide guidance to managers on employee relations matters and conflict resolution.
• Support employee engagement and workplace culture initiatives.
• Oversee investigations, documentation, and case management processes as needed.

Job Requirements:

• Bachelor's Degree in Human Resources, Business Administration, Psychology, or related field
• Minimum of 10 years progressive HR experience, including leadership roles in HR operations, talent acquisition, compensation & benefits, and employee relations.
• Strong knowledge of labor laws, HR operations, and employee lifecycle management.
• Proven experience leading HR shared services or HR operations teams.
• Strong leadership, stakeholder management, and people management skills.
• Experience with HRIS and HR service delivery systems preferred.
• Excellent communication, analytical, and problem-solving skills.
• Experience in a shared service, medium to large scale enterprise, or high-growth organization.
• HR certification or postgraduate degree is an advantage.
• Experience leading HR transformation or process improvement initiatives