ER Operations and Compliance Specialist ( Hyrbrid)
PEN25720
About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Role:
The ER Operations & Compliance Associate performs a variety of duties to promote employee welfare, such as resolving human relations problems and promoting employee health and well-being. This person also evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action.This role provides advice to workers about the company and governmental rules, regulations, and procedures, and the need for compliance. Checks and ensures all tickets are well coordinated to the respective departments.
What you'll do:
Employee Relations and Administration- Support documentation and other handling of Minor Behavior and Attendance Administrative/Labor Cases
- Prepare release resignation acceptance letters to resigning employees
- Prepare employee separation notices and related documentation
- Prepares NPAs for endorsed salary movement, promotions and regularizations.
- Ensure accuracy of all HR data such as but not limited to HRIS data, attrition data, and the like
- Respond to ZOHO tickets within designated SLAs
- Perform other official work as instructed by the immediate supervisor/manager.
- Compliance
- Visa processing and documentation
- Checking and auditing internal reports
- In charge of the company’s DOLE compliance
- Other audits as assigned by the Department Head
Secondary responsibility
Account Management- Coordinate to various units on the implementation of programs, actions, policies, and procedures that have a direct impact on assigned account
- Ensure compliance of assigned account to all HR Programs and Initiatives
- Ensure compliance of assigned account to the company handbook and/or individual account policies
- Assist roll out of HR Programs
- Prepare NTE and NOD documentation and coordinate discussions, exit interviews, employee surveys and focus group discussions with target participants
- Assist the facilitation Employee Engagement Activities (community building, engagement surveys, etc)
- Managing employee complaints and queries via Zoho ticketing system
- Support coordination and facilitation of New Hire Orientation
- Other Tasks that may be assigned from time to time that is connected and related to the departments OKRs
- At least 1-3 years of employee relations experience in the BPO industry
- Candidates must possess a bachelor’s/college degree in Human Resources Management, Psychology, Behavioral Science, or equivalent.
- Proficient in Microsoft Excel, Word, and Google Workspace apps.
- Can easily adapt and understand different HR systems applicable for the job.
- Good time management, multitasking, and organizational skills.
- Excellent communication skills, both written and oral.
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.