Cartrack Technologies Philippines Inc. - Technical Operations Manager (IoT & API)
Cartrack Makati Full-time
We’re a global leader in smart mobility solutions looking for a Technical Operations Manager to lead our support operations. You'll manage daily activities, ensure timely issue resolution, and drive system performance improvements.
Responsibilities:
- Lead day-to-day support operations and resource planning
- Monitor ticketing system (OTRS) and ensure timely issue escalation and resolution
- Oversee product health and initiate corrective actions when needed
- Provide feedback for system enhancements and new product development
- Manage service delivery, customer support, and technical training
- Review vendor performance and manage service-related costs
Requirements:
- Degree in Engineering (preferably electronics or related field)
- 5+ years in technical support with leadership experience
- Familiar with system integration or SaaS platforms
- Strong troubleshooting, communication, and people management skills
- Hands-on, analytical, and solution-oriented
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