Customer Service Assistant
WinterCrib Airconditioning Sales & Services Inc Quezon City Full-time
KEY RESPONSIBILITIES
- Answer Inquiries: Reply quickly to client messages on Facebook/Messenger, emails, and phone calls.
- Attend to Client Concerns: Listen to customer issues, answer questions about services, and provide immediate, helpful solutions.
- Book Services: Assist clients in scheduling aircon cleaning, repairs, or installations.
- Coordinate Schedules: Work with the technical or dispatch team to check available slots and lock in appointments.
- Keep Records: Encode client details, contact numbers, and booked schedules accurately in the tracking system.
- Report Daily: List down the total number of inquiries received and how many were successfully booked.
- Response Time: How fast messages and calls are answered.
- Issue Resolution: Handling initial client complaints or questions smoothly without delays.
- Booking Success Rate: The number of inquiries turned into confirmed bookings.
- Data Accuracy: Correct booking details with zero scheduling mistakes.
- Platforms: Facebook Messenger, Email, and Phone.
- Focus: Customer service, problem-solving, quick replies, and schedule encoding.
Quezon City
Job Description
Posted on 25 May 2026
Job Title: Customer Service Assistant
Location: Cubao
Employment Type: Full-time
Job Description
We are looking for a Customer Service Assistant who will be responsible for assisting customers, answering...
WinterCrib Airconditioning Sales & Services IncManila, 10 km from Quezon City
KEY RESPONSIBILITIES
• Answer Inquiries: Reply quickly to client messages on Facebook/Messenger, emails, and phone calls.
• Attend to Client Concerns: Listen to customer issues, answer questions about services, and provide immediate, helpful...
Mandaluyong, 8 km from Quezon City
OF ANY 4 YEAR COURSE
PREFERRABLY 5'4 IN HEIGHT
PERSONABLE AND KEEN TO DETAILS
CUSTOMER SERVICE ORIENTED
FLEXIBLE
PERFORMS WELL UNDER PRESSURE
HONEST
MAINTAINS HIGH LEVEL OF PROFESSIONAL INTEGRITY
WILLING TO BE TRAINED IN ALL AREAS IN OPERATIONS
Work...