[ref. t32048216] Taguig - Process Management Specialist

The role is expected to assist the Business Process Governance (BPG) team in the following activities:

• Develop and maintain framework, standards, guidelines, and process for the development and management of policies and procedures.
• Help the business identify gaps in operational policies and the design of procedures/processes.
• Provide advice and facilitate discussions with relevant process owners/business representatives on the formulation of operational policies and design of processes/procedures taking into account efficiency and controls over key risks.
• Assist or Manage the repository of policies and procedures manuals of the organization.

• Assist and facilitate the identification of process improvement opportunities together with the process champion and key process owners.
• Assist the BPG team in process improvement projects using Lean Six Sigma methodology or other best practice methodology.
• Assist the business in the formulation of operational/process KPIs

Others:

• Assist the BPG team in monitoring and reporting corporate BSC KPI results
• Assist in budgeting and in the formulation of business plans for the Division.
• Assist in identifying improvement to methods and tools to be used by the Division.
• Report and escalate issues to the BPG team in a timely manner.

Qualifications:

• Educational Background - Bachelor’s degree in Accountancy, Business Administration, Information Technology, Industrial Engineering or other related courses
• Years of Work Experience - Minimum of 2-3 years of experience in business process reviews/process improvement; preferably in Fintech or banking institutions
• Work Background / Experience
• Process Improvement
• Internal Audit or External Audit (Big 4 auditing firms) is an advantage
• Level of Knowledge
• Risk management – Mid
• Business process review – Mid
• Lean Six Sigma –Mid (preferred but not required)

• Risk and control assessment
• Process mapping and gap analysis
• Policies and procedures formulation
• Intermediate project management skills
• Client/Stakeholder management
• Excellent oral and written communication skills
• Meeting facilitation skills
• Presentation skills
• Data analysis and interpretation skills