Account Manager Associate ( Client Support)

CARENET HEALTH IS HIRING!

We are on the look-out for our first batch of Account Manager Associates in Carenet PH! If you are an Account Supervisor / Manager (Client Success / Client Management side) in the healthcare space who aspires to bring your expertise to the global workforce, then this role is for you!

Given the sensitive nature of healthcare information, meticulous documentation and attention to detail are essential. The AMA is responsible for the accuracy and integrity of its work and is expected to operate independently while upholding high standards of service and compliance.

~ This is an individual contributor role, not a people manager role.

Work Set up: Hybrid ( must be willing to report to Makati once a week or twice a month)

Why Carenet?

At Carenet Health, we don't just deliver healthcare support; we create powerful patient experiences. Here, you'll be part of a mission-driven organization that thrives on innovation and teamwork. With opportunities for professional growth and a focus on work-life balance, this is more than a job - it's a career where you can make a lasting difference.

We’re searching for the market’s strongest candidate to join our group of innovators, collaborators, and builders in pioneering the next phase of Carenet’s place in healthcare history. If this sounds like you, we need to connect!

WHAT YOU WILL DO:

• Delivers exceptional customer service through professional and courteous communication via phone, email, and in-person interactions.
• Establishes and maintains strong client relationships by managing customer information, schedules, and account maintenance.
• Handles daily client interactions, aiming to resolve inquiries directly or escalating to account managers or supervisors when necessary.
• Collaborates with the Account Management team to ensure a high level of client satisfaction and support.

• Prepares and distributes client reports on a daily, weekly, monthly, and ad hoc basis.
• Assists in tracking account changes and ensuring accurate documentation of updates outside of regular business hours.

• Provides support for database and client service-related tasks, including on-call scheduling, facility hour updates, and general maintenance.
• Creates and updates doctor profiles and implements rule changes based on client requirements.
• Monitors and addresses client inquiries through the Client Services Inbox using the JIRA ticketing system, or assigns tickets to appropriate team members.

• Works professionally and collaboratively with internal teams and departments to meet company and departmental objectives.
• Supports other duties and account-specific tasks as assigned.

QUALIFICATIONS:

• Bachelor's Degree or equivalent experience
• At least 5 years of experience in an Account Management role handling US Clients
• Strong understanding of the healthcare industry (Health Insurance, Health Benefits, Managed Care, Customer Services and/or Tele-Health concepts preferred.
• Familiarity with account management practices and contact center operations is a plus
• Project Management and Case Management experience
• Capable of managing multiple priorities effectively in a fast-paced environment
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and general PC skills
• Experience with database systems and web administration tools (Web Admin preferred)
• Strong analytical skills and keen attention to detail
• Excellent verbal and written communication skills, with the ability to clearly articulate issues and solutions
• Client invoicing background is a plus