Cognizant Technology Solutions - Service Desk Analyst L1 Cebu Site | Start ASAP!
Cognizant Cebu Full-time
Roles & Responsibilities
- Receiving end user calls
- Provide first level resolutions
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery
- Ticket Closure.
Experience (No of years): 2+ years experience in 24x7 operations (Candidates earlier worked in international contact/call centers in a voice support process is preferred/must)
Mandatory Skills- Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
- Good communication skills and customer management experience
- Work experience with clients outside India or in onsite roles.
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- Willing to work in 24x7 environment
- Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
- Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
AscendionCebu City
Job Description
Key Responsibilities
Handle customer questions, incidents and service requests
Communicate in the language of the customer by avoiding technical terminologies and jargon
Gather information from customer by asking probing...
Cebu City
and translations; Perform service desk management function; Facilitate critical incident management.
Qualifications/Requirements
Bachelor’s Degree in Information Technology; Computer Science or other relevant fields; Proficient in Required Language; Excellent...
Cebu City
quality audit and translations; Perform service desk management function; Facilitate critical incident management.
Qualifications/Requirements
Position Title: Tech Writing & Translation Analyst
Responsibilities: Provide first line of support and resolves...