L2/L3 Systems & Cloud App Support Engineer (Permanent WFH and Night Shift)

SUMMARY

The ideal candidate has strong troubleshooting capabilities, a solid foundation in enterprise systems, and experience supporting both infrastructure and business-critical applications.

• Cloud & Microsoft 365 Administration
• Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Manage user identities, licensing, and security policies
• Troubleshoot cloud-related issues and service disruptions
• Identity & Access Management
• Manage and maintain Active Directory and Azure AD environments
• Handle user provisioning, group policies, and access controls
• Implement identity governance and security best practices
• Virtualization & Infrastructure
• Administer and support virtual environments (VMware and Hyper-V)
• Provision, maintain, and optimize virtual machines and host systems
• Perform capacity planning and performance tuning
• Windows Server Administration
• Install, configure, and maintain Windows Server environments
• Manage core services (DNS, DHCP, File Services, Group Policy)
• Ensure system stability, patching, and compliance
• Automation, Scripting & DevOps
• Develop and maintain scripts (PowerShell preferred) for automation
• Support CI/CD pipelines and infrastructure-as-code initiatives
• Improve operational efficiency through automation
• Monitoring, Backup & Recovery
• Monitor systems, applications, and infrastructure using enterprise tools
• Manage backup solutions and ensure data integrity
• Perform restoration and recovery operations when needed
• Disaster Recovery & DR Drills
• Participate in and execute disaster recovery drills
• Maintain and improve DR documentation and procedures
• Ensure business continuity readiness
• Endpoint Management
• Manage Windows endpoints using modern management tools (e.g., Intune, SCCM)
• Enforce policies, patching, and endpoint security compliance
• Troubleshoot endpoint-related issues
• Networking
• Support basic to intermediate networking (LAN/WAN, VPN, firewalls)
• Troubleshoot connectivity and performance issues
• Collaborate with network teams on escalations
• IT Support Operations (L2/L3 / NOC)
• Provide advanced technical support and escalation handling
• Act as L2/L3 support for incidents, service requests, and problem management
• Participating in 24/7 NOC operations as required
• Perform root cause analysis and implement preventive measures
• Application & Infrastructure Support
• Support business applications alongside infrastructure systems
• Collaborate with application teams to resolve system dependencies
• Ensure high availability and performance of integrated environments

• 3–7+ years of experience in systems administration or MSP environments
• Strong experience with Microsoft 365 and Windows Server
• Hands-on experience with VMware and/or Hyper-V
• Proficiency in PowerShell or other scripting languages
• Solid understanding of networking fundamentals
• Experience with monitoring and backup tools
• Nice to have / Preferred Skills
• Experience with Azure or other cloud platforms
• Familiarity with DevOps tools and practices
• Knowledge of security frameworks and compliance standards
• Certifications (e.g., Microsoft, VMware, ITIL) are a plus
• Key Competencies:
• Strong troubleshooting and analytical skills
• Ability to handle multiple priorities in a fast-paced MSP environment
• Excellent communication and documentation skills
• Customer-focused mindset with a proactive approach

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.