Training and Quality Lead - BPO Company
Antasis Cebu City Full-time
Build a great career at Antasis as a Training and Quality Lead!
We are looking for a dedicated, passionate, and quality-driven professional to take charge of our training and quality initiatives. If you have a strong commitment to developing people, enhancing customer experience, and driving continuous improvement, this is your opportunity to join a company that values success, growth, and work-life balance.Make a difference with Antasis!
Day-to-Day Activities:
- Design, develop, and deliver training programs to new hires and existing employees to enhance skills, knowledge, and performance.
- Lead quality initiatives by monitoring and evaluating customer interactions, ensuring adherence to company and client standards.
- Provide coaching, feedback, and support to employees to improve individual and team performance.
- Analyze performance trends and training needs to develop strategic plans for continuous improvement.
- Collaborate with internal stakeholders to align training and quality initiatives with business objectives.
- Conduct regular quality audits, identify gaps, and implement corrective actions to enhance service excellence.
- Develop training materials, modules, and documentation to support learning and quality assurance.
- Act as a key resource for process updates, workflow enhancements, and customer experience improvements.
- Promote a culture of learning and development, fostering a high-performance work environment.
Who We Are Looking For:
- A passionate leader with a strong background in training and quality assurance within a customer service environment.
- Strong analytical and problem-solving skills, with the ability to identify areas of improvement and implement effective solutions.
- At least 2 years of experience in a training, quality, or leadership role within the BPO industry or a related field.
- Proven ability to facilitate training sessions, conduct evaluations, and provide constructive feedback.
- Experience using quality monitoring tools, learning management systems, and help desk software such as Intercom or Zendesk is a plus.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Excellent verbal and written communication skills.
- A Bachelor's Degree is preferred, but undergraduates with relevant experience are welcome to apply (must have completed at least 2 years in college).
- Willingness to work on holidays, weekends, shifting schedules, and extended hours when needed.
- Strong alignment with Antasis' core values, fostering teamwork and excellence.
If you are passionate about training, quality, and making a meaningful impact, apply now and start your journey with Antasis!
Strategic Office SupportCebu City
Location: Ebloc 3, Padriga St., IT Park, Apas, Cebu City
Employment Type: Full-Time | On-Site | Shifting Schedule | Paid Training
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