Customer Support Representative - Parañaque

• Bachelor's Degree Graduate of any (4) four years course
• With Background in Telemarketing & Customer Support (Admin Function)
• With Customer Service Experienced
• Computer Literate, Good in oral & written communication

JOB SUMMARY

Executes the Annual Plans & Programs as defined by the Customer Support & Tele Sales Manager. Proactively implements programs & delivering services to NELTEX customers while constantly finding more efficient & effective ways to do them. Engaged in identifying opportunities that will improve customer’s experience in doing business with NELTEX.

• Executes the NELTEX Customer Support Strategy as defined by the CS TS Manager. Performs Daily & Weekly check points to ensure that the objectives of the program are met. To continuously find ways on how to better improve Customer Satisfaction from NELTEX products & services.
• Executes the Tele Sales Plan focusing on supporting existing buying accounts and in generating new customers. Performs Daily & Weekly check points to ensure Conducts Daily & Weekly check points to ensure that Tele Sales Annual Plan are achieved.
• Executes and Complies to NELTEX Policies & Procedure in the dispending of Customer Support & Tele Sales Function.