Technical assistant
Makati
Job Description
Posted on 29 April 2026
The Technical Support / Technical Assistant provides operational, administrative, and basic technical coordination support to the Technical Manager in a fast-paced BPO environment. The role ensures smooth monitoring of technical concerns, equipment, system access, onboarding/offboarding technical requirements, and coordination between Operations, IT, and Facilities.
Key Responsibilities- Assist the Technical Manager in monitoring daily technical and operational requirements
- Track and document technical issues, system concerns, and resolution status
- Coordinate with IT, Facilities, and vendors for technical requests and site concerns
- Monitor workstation readiness, system access, headsets, and equipment for new hires
- Assist in onboarding and offboarding technical requirements of employees
- Maintain inventory of technical equipment (PCs, headsets, peripherals, routers, etc.)
- Prepare and update monitoring sheets, trackers, and technical reports
- Log and monitor service tickets and follow through until closure
- Coordinate preventive maintenance schedules and site inspections
- Assist in documenting SOPs, technical processes, and operational guidelines
- Handle email communication and coordination related to technical concerns
- Ensure proper filing of job orders, incident reports, and technical documentation
- Provide administrative support during technical audits and compliance checks
- Perform other duties as assigned by the Technical Manager
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or any related course
- Fresh graduates are welcome to apply
- With at least 6 months to 1 year experience in technical support, IT support, or operations support in a BPO setting is an advantage
- Familiar with BPO setup, workstation configuration, and technical onboarding processes
- Proficient in Microsoft Office / Google Workspace (especially Excel/Sheets for trackers)
- Strong documentation and monitoring skills
Work location
CITY OF MAKATI, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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