Technical support staff
Job Description
Posted on 29 April 2025
Service Desk (French)
Help Desk Support:
Install, configure, and troubleshoot Microsoft Office applications and PC operating systems (e.g., Windows 98/XP/2000/7/Mac).
Install and troubleshoot common Windows-based desktop applications such as antivirus software, MS Project, Acrobat Reader, and Internet Explorer.
Perform basic troubleshooting for PC hardware and network environments.
Provide prompt, courteous support to customers via phone, email, remote access, or onsite visits, addressing and resolving their inquiries.
Conduct research using available resources and knowledge bases, and collaborate with other Help Desk Support Specialists and internal IT teams to resolve issues.
Follow established Standard Operating Procedures (SOP) for all assigned tasks.
Meet Service Level Agreements (SLA) standards when interacting with customers.
Administrative Duties:
Close support tickets promptly upon resolution.
Maintain and update daily monitoring logs of service deliverables.
Prepare and submit required reports accurately and on time.
Team Collaboration:
Adjust schedule flexibly to ensure 24/7 service coverage.
Ensure timely and accurate turnover of activities to the next Help Desk team member on shift.
Qualifications/Requirements
Experience Required:
- Minimum of one (1) year of experience in IT Help Desk roles, including tasks such as problem tracking, phone consulting, and voicemail support.
- Experience in the technical setup, configuration, and maintenance of various applications, network environments, and software tools is an advantage.
- Experience interacting directly with end-users.
Skill Required:
- Proficiency in both French and English.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent interpersonal skills and a proven ability to work well within a team environment.
- Ability to understand technical systems and functions and explain them clearly in layman's terms for end-users.
- Strong verbal and written communication skills.
- Capability to organize, prioritize, and schedule work assignments efficiently.
Work location
CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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