Clinical Training Group Lead

apartmentAccess Healthcare Services Manila, Inc. placePasay scheduleFull-time calendar_month 

The Clinical Training Group Lead is responsible for managing training delivery for healthcare BPO operations, ensuring compliance with clinical standards, and leading a team of trainers. This role requires a Registered Nurse (PHRN) license to validate clinical expertise and credibility in training healthcare processes.

Key Responsibilities
  • Training Program Design
Develop and implement training modules on medical terminology, clinical processes, HIPAA compliance, and U.S. healthcare systems.
  • Clinical Expertise Application
Use nursing knowledge to ensure accuracy in training related to patient care documentation, claims adjudication, and clinical coding.
  • Team Leadership
Supervise and mentor trainers, ensuring consistent delivery of clinical training across new hires and tenured employees.
  • Compliance Oversight
Guarantee adherence to healthcare regulations, client requirements, and industry standards during training sessions.
  • Performance Evaluation
Monitor training effectiveness, nesting performance, and readiness of agents to handle clinical processes.
  • Stakeholder Collaboration

Work closely with operations, quality, and client teams to align training with business goals and service delivery expectations.

Required Qualifications
  • Registered Nurse (PHRN) license (mandatory).
  • At least 3–5 years of experience in healthcare BPO training or clinical education.
  • Strong knowledge of U.S. healthcare systems, medical billing, and clinical documentation.
  • Excellent communication and facilitation skills.
  • Leadership experience in managing training teams.
  • Analytical skills to measure training effectiveness and implement improvements.
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